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#1 gidgetnc

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Posted 08 October 2015 - 02:59 AM

When a visitor submitted a form the form submission email wasn't received at our admin email, instead the visitor received the following -

 

Subj: Mail delivery failed: returning message to sender

 

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

  admin_email@ourdomain.org

    host aspmx.l.google.com [ip address]

    SMTP error from remote mail server after end of data:

    550-5.7.1 Unauthenticated email from aol.com is not accepted due to domain's

    550-5.7.1 DMARC policy. Please contact administrator of aol.com domain if this

    550-5.7.1 was a legitimate mail. Please visit

    550-5.7.1  https://support.goog.../answer/2451690 to learn about DMARC

    550 5.7.1 initiative. p67si17515692oib.97 - gsmtp

 

Please advise how this issue may be corrected...

 

Thank you in advance.



#2 dresswell

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Posted 08 October 2015 - 12:47 PM

Did you click on the link and learn about DMARC?
dresswell

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#3 gidgetnc

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Posted 08 October 2015 - 11:56 PM

Did you click on the link and learn about DMARC?
dresswell

Yes - it seems when the form is submitted the visitors email is used as the reply email address when the admin email is sent... Is there a way to fix this? It seems that if the reply email address was noreply@ourdomain it should solve the issue - correct?



#4 dresswell

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Posted 09 October 2015 - 12:38 AM

What soho build are you using as this was an
issue in a build a few years ago.
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#5 gidgetnc

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Posted 09 October 2015 - 12:53 AM

What soho build are you using as this was an
issue in a build a few years ago.
dresswell

 

We have version 4.9.4 r40



#6 dresswell

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Posted 09 October 2015 - 12:35 PM

Try updating to the r41 build.
If that don't fix it private message me your
URL and soholaunch login and I will take a look at it.
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#7 gidgetnc

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Posted 09 October 2015 - 10:50 PM

When I tried to update it gave me options of r250 or r42, I tried to update to r42 but it gave me an error message -

 

Forbidden

You don't have permission to access /sohoadmin/program/webmaster/software_updates.php on this server.

 

I checked permissions and they are set at 755 for that file...



#8 dresswell

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Posted 10 October 2015 - 01:05 PM

You on a hostpapa server?
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#9 gidgetnc

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Posted 11 October 2015 - 02:46 AM

You on a hostpapa server?
dresswell

No - Rochen



#10 dresswell

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Posted 11 October 2015 - 01:53 PM

Sounds like they have some function turned off
on the server that is needed to do the update.
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#11 gidgetnc

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Posted 12 October 2015 - 03:24 AM

There was a mod_secuirty rule being triggered and they bypassed it - the version is updated now. We'll test it and see if this solved the admin email issue... Thanks for your help.



#12 gidgetnc

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Posted 13 October 2015 - 12:44 PM

Thank you - it seems to be working now.







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