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Problem: Customer Can't Login


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#1 dlsweb

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Posted 19 September 2014 - 10:22 PM

Out of an abundance of frustration- I am able to login to sohoadmin on my customers site without a problem. My customer can not. He has tried copying the user/pw and tried typing the user/pw but always gets wrong user/pw.  He has reloaded the page with control F5, has tried different both chrome and IE, made sure cookies were enabled, all for naught.

Anyone have any thoughts what could possibly be the problem?
Thanks Much



#2 dresswell

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Posted 19 September 2014 - 10:46 PM

Have them go here:

http://www.downforeveryoneorjustme.com/

 If it states it just them, then they firewalled themselfs.

You would need to un firewall them or have the host do it.

They/you will need there ip address.

Found here on there PC:

http://whatismyip.liquidweb.com/

dresswell


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#3 dlsweb

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Posted 22 September 2014 - 11:22 PM

I sure appreciate the response, but he can get to /sohoadmin, but when he enters user/pw it does not work for him.

Yep, I know



#4 dresswell

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Posted 22 September 2014 - 11:54 PM

He is not inputing it correctly or he may be copy and pasting it with a space in it.

If you can login with the same info and he can access his site that is the only

thing that can cause this.

dresswell


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