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Text Editor editing page content

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#1 MTMan

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Posted 05 September 2014 - 04:44 PM

I host multiple Soholaunch sites.  On one of them the Text Editor will not load, so I am unable to edit the page.  This happens on both existing pages and new pages.  The function works on the other hosted sites, so I know its not a server issue.

 

I have tried changing all the file permissions to resolve the issue (All folders are set to 755 and all files are set to 644)

 

I have also tried re-updating the software several times - The site is currently at v4.9.4 r25

 

Is there anything else that I should try to resolve this?



#2 dresswell

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Posted 05 September 2014 - 07:56 PM

Sounds like someone added code to the text editor in at least one page.

If you want to private message me the URL and soho login i will take a look. 

Also let me know what page has the issue.

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#3 MTMan

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Posted 05 September 2014 - 11:30 PM

Sent - Thanks!



#4 fletj

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Posted 14 October 2014 - 01:35 PM

I am also having this problem. I can edit my site successfully until about 1400 GMT, but after this time, over the last week, I have been unable to get into the Text Edit page. The screen locks at "Loading....". Despite logging out and back in, I can get no more work done for the rest of the day. Luckily, I start work the following morning from 0800 GMT and am fine until about 1400, when then the problem reappears.

 

I am running SohoLaunch version 4.9.4 r38 (? I think, because I now can't get back in until tomorrow morning).

 

Hope you can help.

 

Cheers,

JohnF



#5 dresswell

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Posted 14 October 2014 - 01:50 PM

Sounds like an ISP issue if it happens at the same time every day.

Contact your ISP and ask them if there throttling your usage.

dresswell


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#6 fletj

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Posted 05 November 2014 - 03:49 PM

[Sorry, I have been away for a couple of weeks]

 

Over the last couple of days I have checked with my ISP, who assure me that there is nothing throttling my usage. I have large fibre (up to 76Mb) and regularly attain 65Mb throughout the day.

 

I have also checked with my webhost (HostPapa), who recommended looking for a .fastinclude file and renaming it. This is what you recommended 12 months or so ago when I had a similar problem, which worked at the time. This time, there is no .fastinclude file in my public folder. There is a .11fastinclude and a .12fastinclude, which must have been from the renaming I did at that time. I have today deleted those files, yet still, at around 1400 GMT today, I am again stuck at the "Loading Page Content..." dialogue. HostPapa then recommended I update to the latest SohoLaunch, yet I always do that: my current version is v4.9.4 r39. There final recommendation was to get in touch with you.

 

I do so hope that we/you can help sort this out.

 

Many thanks,

JohnF



#7 dresswell

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Posted 05 November 2014 - 11:37 PM

Hi JohnF.

If you want to private message me your URL and cpanel username and password

i will take a look.

dresswell


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