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purchased licenses. Now what?


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#1 aperfecthost

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Posted 13 January 2011 - 08:19 PM

I have purchased 5 site licenses. I need to apply those to the sites. Is there documentation anywhere on how to do that?

I need to know what to do and in what order.

Any help at all would be fabulous. Hate to waste one of my free support tickets on something that should have documentation somewhere.

Thanks.

#2 jamesd

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Posted 14 January 2011 - 09:12 PM

You need to login to the Partner Website there you can allocate your licenses.
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#3 aperfecthost

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Posted 18 January 2011 - 04:41 AM

I get an error message when I enter any domain that used to have an account through my hosting account that no longer offers soho (matter of fact sold the hosting company to a company that doesn't offer more than the trial period through fantastico:

The error is:
The domain name you are trying to license has already been licensed.
If you are simply trying to add upgrades, please use the upgrade only feature

I contacted my new host. However, the new one doesn't offer soho and therefore doesn't have a partner account to remove the license from the domain.

Any idea of what to do?

#4 jamesd

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Posted 18 January 2011 - 01:45 PM

Try this installer: http://www.soholaunc..._Soholaunch.php
James D
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#5 dresswell

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Posted 18 January 2011 - 03:10 PM

Does the site show the 15 day trial period or is it still licensed?
When the site was moved to the new host did you get a license error?
dresswell

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