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#1 Tracy

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Posted 27 November 2007 - 03:51 PM

I am trying to upload some more pictures for my shopping cart. Things have been working fine, but this morning every time I try to upload it fails. So I went to the diagnostic area and the Global Settings all show okay, but Permissions is showing problems. I doubt this will paste correctly, but below is what it is showing me:

Folder Permissions Owner Group Writeable Status
Root Directory (public_html) 755 no Failed
/images 755 no Failed
/media 755 no Failed
/template 755 no Failed
/tCustom 755 no Failed
/sohoadmin/tmp_content 755 yes Failed
/sohoadmin/filebin 755 yes Failed
/sohoadmin/program/modules/site_templates/pages 777 yes OK

So - is this why my pictures won't upload now? If yes - why would this have changed from what it was before? (I didn't change it) And if I just go back in to my cPanel and change permissions will this fix the problem? If not, then any other ideas why pics won't upload?

As always,
Thanks for your time and advise.

#2 lwyau

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Posted 27 November 2007 - 04:56 PM

Contact your host. It appears that phpsuexec was running but is no longer running on your server. Yes you can change folder permissions to 777, but then when your host reactivates phpsuexec, you will have opposite problems.

#3 dresswell

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Posted 27 November 2007 - 05:01 PM

Go to your soho admin page click on help center
click on Diagnostic,click on permissions,check your permissions
are ok.they should all read

755 (your owner name)( your group name) yes OK
Sometimes if you click on fix permissions that will fix it.
dresswell

#4 Tracy

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Posted 28 November 2007 - 03:34 PM

Go to your soho admin page click on help center
click on Diagnostic,click on permissions,check your permissions
are ok.they should all read

755 (your owner name)( your group name) yes OK
Sometimes if you click on fix permissions that will fix it.
dresswell


They read 755 on all but 3 of the files. The ones that are permission 755 all say 'No' and 'failed.' Only the ones that have 777 permission read 'yes' and 'OK' ...I'm checking with my server (very little help) and they are just suggesting to change the permissions, but then again advising against it as a security issue. Ugh! :wtf:

#5 dresswell

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Posted 28 November 2007 - 03:46 PM

Did you try the fix permissions button on the same page?
dresswell

#6 Tracy

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Posted 28 November 2007 - 04:18 PM

When I clicked on 'fix permissions' it said:
Fix Permissions

What is the answer to 99 out of 100 support questions we get? Permissions.
Problem: FTP log-in info not on file

The fix permissions tool needs to know your FTP login username/password in order to have the neccessary rights to correct your permissions settings.
How to fix......

I'm not using an FTP. I'm just uploading directly from my computer, which has been working fine for me (no need for FTP). So I didn't figure this was my primary problem.

#7 lwyau

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Posted 28 November 2007 - 05:48 PM

As I suggested before, contact your host.

It appears that phpsuexec was running but is no longer running on your server. Yes you can change folder permissions to 777, but then when your host reactivates phpsuexec, you will have opposite problems.

You may not know what phpsuexec is, but your host knows it very well and they should be able to answer you if they changed something in that regard, and fix it for you.




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