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Disappearing page content

text box pages page content disappearing security

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#1 rw

rw

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Posted 17 January 2018 - 06:30 AM

I have several Soho sites hosted on Crazy Domain and have had no issues until recently. Last week, all the content on all pages on all sites disappeared. Only the content added via dropping a text box onto the page. The images, menu, side bar, etc. are all there. Just the main content is gone from every page. When I tried to add new content, the system said I did not have adequate security access and refused to save.

 

I am quite desperate for a solution as there is a lot of content that has to be replaced if I cannot locate the content. Crazy Domains tech staff say the ''path'' specification is wrong, but nothing has been changed since the sites were last updated and appeared correct. Whatever happened did not occur as a result of any human intervention from my end or by anyone who has access to edit the sites.

 

If anyone is able to help, I can provide a login to the site maintenance to check for files.

 



#2 dresswell

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Posted 17 January 2018 - 01:20 PM

Sounds like a new mod security rule was recently set on your host.

Ask them to check there logs to see if it triggered a mod security rule.

 

As long as you do not save a blank page the info for it

is in the tmp_content folder.

dresswell


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#3 rw

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Posted 17 January 2018 - 08:34 PM

Hi Dresswell
​Thanks for your reply.  The error message I get when I try to save is:
 

Unable to save page content for () to file (/home/rainbo32/public_html/mensshedshame.info/sohoadmin/tmp_content/Home_Page.con)!
Possible Solution:
Log in to your hosting account via FTP and change permissions on the '/sohoadmin/tmp_content' directory from '0' to '0777'
 
But the permissions were never 0. They were 0755. Changing to 0777 did not make any difference.
 
Also, they have restored the files as at 6 January and I can see all the content in the File Manager, but Soholaunch isn't displaying the page content, which suggests to me that there might be a problem with referencing files?

​My problem now is that I don't know whether this is a Soholaunch issue or a problem with the host. If I email you a log in, could you take a look for me?  I'm happy to pay a fair fee to get this fixed, and I know I can have confidence in your expertise.
 


#4 dresswell

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Posted 17 January 2018 - 08:38 PM

Of course you can send me the info in an email if that works for you.

I would need the URL of a site with the issue and the cpanel login.

dresswell


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#5 rw

rw

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Posted 17 January 2018 - 09:08 PM

Thanks again Dresswell. I am very grateful for your offer, but I think the host might have resolved it.  I'm just waiting for a final response, but one of my sites is working and they say they changed the path in the Sohoadmin isp.config file. I'm intrigued as to how the path was changed incorrectly in the first place, but it appears merely inserting a number after \home in the path files in ispconfig.php remedies the problem. You can imagine my relief to see the content displayed again!  For two days now all sites have shown blank pages and I was afraid the content may have been lost completely.

​Thanks again for your offer. It is greatly appreciated, and if I have further problems I will take you up on it. I hope all is going well for you?



#6 dresswell

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Posted 17 January 2018 - 09:13 PM

All fine here.

Thank you for asking.

Hoping you and your family are also doing well.

 

Glad to hear they got things fixed.

Sounds like they changed the path to the home files.

That would do it.

dresswell


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