9 replies to this topic

[AdamCarter]

Hi guys,

 

It's been a long time since I last posted. Life gets in the way.

 

I'm trying to transfer my website from one server to another, but the SohoLaunch Site Transfer tool just isn't working.

 

The following message constantly appears:

Retrieving & Restoring Website..."

 

Any ideas?

 

Best wishes,

Adam

[dresswell]

Have you installed soholaunch on the new server first?

dresswell

[AdamCarter]

Hi Dresswell,

 

Yes, it's installed.

I noticed this is a common problem after some research.

 

I'm trying to install a complete backup through cPanel at the moment...not sure how that will work out.

 

Best,

Ad

[dresswell]

Usually the issue is within the data base name.

A complete cpanel transfer is the best way to go.

dresswell 

[AdamCarter]

Well the cPanel transfer isn't working correctly either.

What can be done about the SohoLaunch Site Transfer method?

 

Best,

Ad

[dresswell]

If you private message me your new host URL and login 

I will take a look at it for you.

dresswell

[dresswell]

Done, Your site has been transferred.

dresswell

[ajpeters]

My host provider went out of business and the cpanel license has expired. I have

1. installed soholaunch on the new server. 
2. I have entered the urls in my host file so I can ping from  mone PC.
3. Ran the create transfer file on another PC
4. copied the site transfer pc to the system that is connected to new server.
5. ran the site transfer several times, got a timeout
6. update the timeout setting after each failure
7. deleted the existing transfer file after each failure and reran transfer
8. this is the 5th time I ran it and the screen retrieving and restoring message has been up for almost 12 hours.

I have also tried to to a backup on the old and a restore on the new. Did not work

running v4.9.4 r250 on each

 

A document with screen shot, url's and host file is avialable via PM or email.

[ajpeters]

THis customer does have a lifetime license

[dresswell]

Your best bet is to always get a whole cpanel backup.

Chances are you did not capture the database with the site transfer in soholaunch pro.

Private message me with the UPL and login info so i can see what is going on and what you did so far.

dresswell