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#38087 How to recover a lost username or password

Posted by Jack Mathis on 05 September 2012 - 07:17 PM

Recovering Your Sohoadmin Username and Password from cPanel

Before you begin: You need your cPanel username and password. This is the login information you would enter at http://example.com/cpanel.

Your sohoadmin login information is stored in a database table in phpMyAdmin (a program used to view your database). Databases may sound complicated, but you don't have to know anything about them to get your Sohoadmin login info. phpMyAdmin shows the information inside the table nicely right on your screen. The following are the steps for finding your Sohoadmin username and password in cPanel.

Step 1: Open phpMyAdmin in cPanel

  • Login to cPanel by going to example.com/cpanel , where example.com is your website address that has Soholaunch installed on it.
  • Enter your cPanel username and password.
  • Once inside cPanel, scroll to the Databases section and click “phpMyAdmin.”
  • You should see a column along the left see with links. These are the database tables for your site.

Step 2: Find the table with the Sohoadmin username and password

  • It is a little tricky to say which database table in the left column has the login information because the names of the tables are different across sites, but you will know when you have found the right one. When you click the right table, it will pull up a lot of Soholaunch-related information listed in table rows. Just to offer some suggestions, it is usually not information_schema. The correct table may have “sope” or “soho” in the name, but that is not always the case. It may take a little trial and error of clicking through a few tables and going back.
  • When you click the right table, you will see a row called “login.” (This will be included among other rows with Soholaunch-related names so you have to look.)
  • The word “login” should be hyperlinked. Click that.
  • This will pull up a row that will have your Soholaunch username and password in it.
  • Make a note of the username and password and use them to login to sohoadmin (yourdomain.com/sohoadmin)

There, hopefully that wasn't too bad, and you can get back to creating the best site on the web!

#38472 Zero Value invoices

Posted by jaxpa on 13 November 2012 - 10:09 PM

Is this numbering issue just affecting a few users, or is it a global problem for all users of Paypal on Soholaunch sites?

Hey guys, quick heads up re: this issue. We've had a few of our customers running into this issue, and what is happening is search engine crawlers are hitting the shopping/pgm-*.php file that generates the invoice number etc and it's it to that database(can't remember the exact file off the top of my head, or even it's exact location at the moment sorry :yikes: ).

As there is no cart/customer info etc passed through to the file, it just generates the blank transactions.

A bandaid solution for this is add a disallow on the /shopping/ directory in the sites robots.txt file, this will stop most crawlers from hitting that file, although not all crawlers adhere to this.

Hope this helps!

Edit: I should point out this only relates to the original issue! ;)

#37331 Easy why to fine this forum

Posted by Mike Armas on 25 May 2012 - 03:01 PM

I dont see a link on the main soho page that links to this forum. If i was a new user to soho and would want see this fourm i think a button some where on the main page would be nice.

you have

v4 Purchase Partner Log-in Addons Website Web host? Blog

at the top right why not add fourm button

or at the bottom

| Partner Website | Addons Website | Soholaunch Wiki |

add one there i know Wiki has one small on the left call Community Forums.

I get here from the Addons Website there is a forums button on the top right

Just trying to make it easy for users to find use.

#41673 403 Forbidden on image upload

Posted by dresswell on 13 November 2019 - 02:34 PM

If you private message me your URL and cpanel login info i will take a look at it. 



#41507 Mobile Friendly

Posted by dresswell on 10 October 2017 - 06:33 PM

It would go in the template html file/s (home.html, index.html) that  your using for your site.

If you private message me your URL, cpanel login and the code i will add it for you.


#41495 Mobile Friendly

Posted by triman on 20 September 2017 - 03:50 PM

I purchased 10 pro edition license many years ago but am currently using 2 of them because I like the shopping cart.

All the other domains I used with the pro edition I converted to Word press sites because soholaunch was not mobile friendly. Is the New Ultra mobile Friendly?

#41157 Trouble removing page

Posted by dresswell on 21 March 2017 - 12:27 PM

Your page info is stored in the below folder in your cpanel.
There are 2 files for each page.
A- .con and A- .regen 
The About_Us page would have the following.
Delete both of the page name that you want to get rid of.



#41156 Trouble removing page

Posted by gidgetnc on 21 March 2017 - 04:43 AM

Our site previously had a resource page, but we removed the page. It was deleted from the site, but it is still accessible via the old link. We need this page to not be visible anymore. Not sure how to resolve this... please advise. 

#40994 Question marks in diamonds showing up on my site

Posted by dresswell on 06 September 2016 - 07:10 PM

If you want to private message me your cpanel login i can fix that for you.


#40882 can't save page edits

Posted by dresswell on 05 April 2016 - 02:26 PM

If you want to private message me your Site URL

and soholaunch login i will take a look at it for you.



#40832 How to edit html source code of pages ?

Posted by dresswell on 31 January 2016 - 03:51 PM

When you open the page editor to edit a page on the bottom is a html view.

You can click on that to edit the html in each text cell.


#40696 email forwarder not working

Posted by dresswell on 07 October 2015 - 08:42 PM

It is hard not to.

But it did make me smile!!
As I told you they would be considered spam.
You should check your URL to see if it is on a blacklist.
This is a good blacklist checker tool:
If it is you will need to contact your host and have them remove it.

#40521 safe_mode error while trying to update

Posted by dresswell on 07 April 2015 - 12:13 AM

Private message me your cpanel and soholaunch username and login

and I will take a look.


#40498 Admin saving edits result in a Forbidden error

Posted by dresswell on 16 March 2015 - 11:10 PM

You would need to fix your permissions.

Your server may have updated something that changed them.

It really depends on what your permissions are and what they should be

depending on your server settings.

If you want to private message me your URL and soholaunch

username and password I will take a look.


#40422 Hi

Posted by dcallan on 27 January 2015 - 04:57 PM

Hello from North Yorkshire UK.

Just trying to build a better website to display my photographs.


#40411 Blog day link

Posted by Needhelp on 19 January 2015 - 05:45 PM

 I found out how. I just put <h3 id="my_title">blog title</h3> into the actual blog title line. Now I just have to type in the URL with a #blog_title added to the end.

#40397 Blog day link

Posted by Needhelp on 06 January 2015 - 05:37 AM

I want a link to one of my blog days. I have made it right off of the soho templete. I can easily get the link for the whole month, but I'm just wanting to link people to a specific day on my blog. How do I do that?

#40371 Page description issues

Posted by egtou on 23 December 2014 - 11:19 AM



I have changed page description from page property of the page using soho site builder. But when I share that page using FB page description still same as before the change. Why this happening ?


for example




In above page page description is in English but when click on FB button for sharing it shows different description ?


#40199 Installation Errors Via Fantastico

Posted by dresswell on 16 September 2014 - 07:24 PM

Attached is a zip file.

Unzip it and upload it to your public_html folder in your cpanel > file manager.

Or the directory just before your sohoadmin folder that you already installed.

Then go to your-domain-name/installsoholaunch.php

Run the installer and that should update it for you.



Attached Files

#40146 Website pages no longer populated

Posted by dresswell on 16 August 2014 - 01:28 PM

Private message me your soholaunch and cpanel login and i will take a look.